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Angelus FAQ

A fraud alert typically means that the billing information entered does not match the billing details associated with your card. If your billing and shipping addresses are different, be sure to select the option to enter a separate billing address at checkout.If your payment was declined, your bank may temporarily hold the funds for 1-2 business days (or less than an hour in most cases) before releasing them back into your account. This is a security measure to alert the cardholder of potential unauthorized activity.Please note that most prepaid gift cards do not have a valid billing address and cannot be used on AngelusDirect.com. We recommend using a valid credit/debit card to complete your purchase.

A fraud alert typically means that the billing information entered does not match the billing details associated with your card. If your billing and shipping addresses are different, be sure to select the option to enter a separate billing address at

Why am I getting a "Fraud" error when placing my order?

Order Questions

What is Angelus - Direct?

How did Angelus - Direct start?

Why is Angelus - Direct different?

What are your Business Hours?

Where are you located?

Are you the same people that run Angelus Brand?

How many employees do you have?

What is Angelus Direct Phone Support Number?

Employees Names and Roles

Where can I find shoe templates?

About Us

Are the paints waterproof?

How do I prepare Leather?

How do I prepare Patent Leather?

How do I prepare Vinyl?

How do I prepare Nike Foamposites?

How do I prepare suede/nubuck?

What is Adhesion Promoter?

What's the difference between Leather Preparer and Acetone? Which should I use?

What is our Paintable Repair Filler and how do you use it?

Do I need Leather Prep and Deglazer?

Paint is cracking in the creases

Can you use the vinyl tape to mask the rubber midsoles on suede sneakers?

Prep Questions

Quick Guide for using Angelus Paint

What can Angelus Paint be used on?

How does Angelus Paint differ from other paints?

What paint should I use for ___?

What kind of paint brush should I use?

Can Angelus Paint be mixed?

How do I prevent brush strokes?

Will this paint work with my airbrush?

Should I be using an airbrush or a paintbrush?

How do I thin the paint?

How do I prevent the paint from cracking?

How can I protect the paint from scuffs/scratches?

Why is my paint tacky/sticky?

How do I dull the paint?

How do I shine/gloss the paint?

Do you have glow in the dark paint?

Will this paint work on the soles of my shoes?

How do I paint the mesh such as sockliners, laces, or tongue?

How do I paint laces?

What is the difference between "Flat" paints and regular paints?

How long should I let the paint dry for?

How do I use Angelus Neon Paints?

What is the shelf life of the paint?

Do you have the paint matched to ____ shoes?

Will your "Walk On" paints work on the soles of my sneakers?

How much Angelus paint do I need?

Where can I find a color chart?

Can you make ___ custom color paint?

Should I add a base color for ___ paint?

Will ___ Paint match ___ item? (Shoes, Bags, Couch etc)

Can I Paint Hockey Pads?

Can I Paint Metal?

How do I get paint out of canvas or denim?

Do you have color swatches?

Can I paint rubber?

Is Angelus paint pet safe?

Is the acrylic paint waterproof?

What is the difference between the Pearlescent & Metallic Paint?

Paint Questions

What is Angelus 4-Coat?

When do I use Acrylic Finisher vs 4-Coat?

How many layers of 4-Coat should I use?

Can 4-Coat be Airbrushed?

What is Acrylic Finisher?

When should I use an Acrylic Finisher?

How do I dull/flatten the Finisher?

Will Acrylic Finisher prevent the paint from cracking?

Is Acrylic Finisher scuff protectant?

Does it dry clear?

Why does it feel tacky when completely dry?

What do I put on the article after painting?

Can I apply another layer of paint on top of the 4-Coat product?

Finisher & 4-Coat Questions

Quick Guide for Paint Additives

What is Duller for?

What is 2-Thin?

What is 2-Hard Film Hardener?

What is 2-Soft Fabric Medium?

What is 2-Thick Paint Thickener?

Will the 2-Soft additive work with other paint brands?

Can I use 2-Soft if I run out for 2-Thin for my airbrush?

Additive Questions

Quick Guide for using Angelus Dye

What is the difference between Leather & Suede Dyes?

What would happen if I used Leather Dye on Suede? Vice versa?

Black Suede Dye issues:

How do Angelus Dyes differ from Angelus Paints?

Can I mix the dyes to make new colors?

Do you have a white dye?

What is the best way to apply Dyes?

How can I seal the dye and/or prevent it from bleeding?

What is Neutral Dye?

Do you make an oil based dye?

Can I use dye on patent (plastic) leather?

Does dye darken or lighten?

Why is my dye bleeding or staining?

Can your dye be mixed with alcohol or ethanol to dilute?

Why did the dye make my item bronze / iridescent?

Dye Questions

Quick Guide to Angelus Cleaners

How do I clean suede?

How do I clean leather?

What is your strongest cleaner?

What is the best way to use the All Purpose Foam Cleaner?

Should I wipe off the cleaner?

Should I test the cleaner first?

My soles turned yellow, how can I bring them back to normal?

How do I use the Suede & Nubuck Kit?

How can I waterproof my shoes/clothing?

How long does your Water & Stain Repellent last?

Can I use spot remover on Suede or Nubuck?

Can I use Reptile Cleaner or Conditioner on normal leather?

How do I clean my brushes?

Cleaner Questions

How do I use Angelus Glitterlites Paint?

Should I apply a Finisher after using Glitterlites?

Can I add 2-thin to the Glitterlites?

Can Glitterlites be mixed?

Can I mix paint with Glitterlites?

Can I paint Angelus Glitterlites on canvas shoes?

Angelus Glitterlites

How do I prepare canvas with Rit Dye?

How do I prepare leather with Rit Dye?

How do I dye synthetic or rubber shoes with Rit Dye?

How do I use Rit Dyemore for Fabric?

When to Angelus Leather or Suede Dye vs Rit Dye?

Rit DyeMore Dye

How to use Rit All-Purpose Dye

What items should I have to dye with Rit All-Purpose Dye?

Rit All-Purpose Dye

How do I know what size lace to purchase?

Do you carry laces for Sorel Boots?

Another company sent me here to purchase laces, do you have them?

Lace Questions

Product Questions

How can I check on the status of my order?

Do you accept Pre-Paid Gift Cards?

What does "Processing" mean?

Can you ship to an address other than my Billing Address?

Do you take phone orders?

How can I cancel my order?

Can I make changes to my order once it's been placed?

My order didn't go through but I got charged?

There was an error with my order, what should I do?

Avoiding Fraud for Customer Protection

Do you have bigger sizes?

I didn't get my discount!

How long does an order take to deliver?

What is Rush Processing?

Do you offer free shipping?

Will a signature be required?

Do you ship internationally?

How can I check the status of my order?

My package was supposed to arrive today, but it never did. What should I do?

My tracking info says "Delivered" but I never got it. What should i do?

What does "Unfulfilled" mean?

What does "Fulfilled" mean?

Which items have shipping restrictions and why?

Where does Angelus - Direct ship from?

What do I do if I receive the wrong order?

Shipping Questions

Refunds, Returns, and Exchange Policy

How do I process a Return or Refund?

How do I process an Exchange

What do I do if I received a damaged item?

Refunds, Returns, and Exchanges

What forms of payment does Angelus - Direct accept?

Does Angelus - Direct offer financing?

I want to collaborate with your brand, who do I contact?

General Questions

Do you have a wholesale program?

Wholesale

Holiday Order Processing Timeframe

Holiday Discounts and Promotions

Holiday Season Policy Changes

Why am I getting a "Fraud" error when placing my order?Updated a month ago