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Shipping Questions

Frequently asked questions for shipping at Angelus Direct.

How long does an order take to deliver?

Your order's transit time will be directly affected by your chosen shipping method. Based on your selection*, the projected transit times (which do not include current processing time) are listed below:Ground Advantage: (2–7 Business Days)USPS First-

What is Rush Processing?

Adding the Rush Processing option guarantees that your order will ship out that same day if placed before 10am PST. Orders placed after 10am PST or on Saturdays/Sundays/Holidays will process the following business day. Rush Processing will bypass our

Do you offer free shipping?

Yes, we do offer free shipping after reaching a certain purchase amount. To see the current threshold for free shipping, please refer to the banner on our website or check the information available at checkout. If you're experiencing issues with free

Will a signature be required?

A signature may be required to receive your package if your order is over $75 and you are located within the United States.

Do you ship internationally?

We ship worldwide for great prices but can not ship any aerosol, flammable liquids, or products larger than 8 oz. (e.g. Pints, Quarts, Gallons). For a full list, click here. Please note that the customer is responsible for additional taxes or Custom'

Where is my package?

Our system automatically sends you an e-mail containing the tracking information as soon as your order is being prepared for shipment. Check your tracking link often for updates on the location of your package as well as the estimated delivery date.

My package was supposed to arrive today, but it never did. What should I do?

Unfortunately, packages can get delayed due to unforeseen circumstances. Sometimes due to weather, and other times due to package volume at your local USPS hub. Please allow an additional 1-2 business days for your tracking info to update.

My tracking info says "Delivered" but I never got it. What should i do?

Unfortunately Angelus Direct cannot be held responsible for packages that go missing once the tracking info shows that it's been Delivered. We recommend visiting your local Post Office to see if they can locate your package. In our experience, it can

What does "Unfulfilled" mean?

Unfulfilled means that your order has not yet shipped.

What does "Fulfilled" mean?

Fulfilled means it has been packed and it is on its way out or is already out of our facility. It will have a tracking number associated with it that will update in a few hours after being fulfilled.

Which items have shipping restrictions and why?

Due to flammability and postal regulations, we are unable to ship certain items outside of the U.S. Lower 48 States. These items are listed below:. 802 Spot RemoverAll Purpose Foam Cleaner - 5.5oz AerosolAll Purpose Shoe CementShoe StretchAngelus x G

How can I check the status of my order?

Once your order has been shipped, an email containing the tracking details of your order will be provided.You can also check your account with us to see the status of the orders you have placed.

Can I track my package?

Click here to effortlessly track the status of your order!You can also follow your order using the tracking information supplied in the email issued after your item was dispatched by our fulfillment center.If you did not receive an email, please subm

Where does Angelus - Direct ship from?

We ship all orders from the United States.

What do I do if I receive the wrong order?

Should you encounter any discrepancies with your order, kindly contact us promptly at [email protected]. We are committed to rectifying any errors within 30 days of your purchase, upon verification of the discrepancy with our records. Your satis