Frequently asked questions for shipping at Angelus Direct.
Your delivery time depends on the shipping method you select at checkout. Please note that the times listed below refer to transit time only and do not include our processing time, which may vary depending on order volume. Ground AdvantageEstimated d
Need your order ASAP? Add Rush Processing at checkout to move your order to the front of the line!. If your order is placed before 12:00 PM PST (Monday–Friday), Rush Processing guarantees it will ship the same business day. Orders placed on weekends
Yes, we do offer free shipping after reaching a certain purchase amount. To see the current threshold for free shipping, please refer to the banner on our website or check the information available at checkout. If you're experiencing issues with free
✍️ Will I Need to Sign for My Package?. For U.S. orders over $75, a signature may be required upon delivery to ensure your package arrives safely.Please make sure that you or someone you trust is available to sign for the package at the time of deliv
🌍 Do You Ship Internationally?. Yes, we do! Just enter your country at checkout to see if we currently ship to your location.Please note that we are unable to ship to certain countries due to VAT or customs-related restrictions. We cannot ship the f
How can I check the status of my Order?. As soon as your order is being prepared for shipment, our system will automatically send you an email with your tracking information. Be sure to check your tracking link regularly for real-time updates on your
Why Is My Tracking Information Delayed?. Occasionally, packages may experience delays due to unforeseen circumstances such as severe weather or high package volume at your local USPS hub. If your tracking information hasn’t updated, please allow an e
My Package Says "Delivered," But I Haven't Received It — What Should I Do?. Once a package is marked as "Delivered" by the carrier, Angelus Direct is unfortunately not responsible for any missing packages. We recommend visiting your local Post Office
What Does "Unfulfilled" Mean?. "Unfulfilled" simply means that your order is still being processed and has not yet been shipped. Once your order is packed and on its way, the status will update to "Fulfilled," and you’ll receive tracking information
What Does "Fulfilled" Mean?. "Fulfilled" means your order has been processed, packed, and shipped. You should have received an email with your tracking information. If you haven't seen it yet, be sure to check your spam or promotions folder just in c
Due to flammability and postal regulations, we are unable to ship certain items outside of the U.S. Lower 48 States. These items are listed below:. 802 Spot RemoverAll Purpose Foam Cleaner - 5.5oz AerosolAll-Purpose Shoe CementShoe StretchBasics KitC
We ship all orders from the United States.
What Should I Do If There’s an Issue With My Order?. If you notice any discrepancies with your order, please contact us as soon as possible at [email protected]. We're committed to making it right! Once we verify the issue against our records, w