Frequently asked questions for order status, processing, and other policy questions.
Want to Check Your Order Status?Click here to track your order in real time. You’ll see the latest updates on processing, shipping, and delivery. That way you’ll know exactly when your Angelus products will land at your door.
Unfortunately, we do not accept Pre-Paid Gift Cards. Our system only accepts major Credit/Debit Cards that are linked to a valid Billing Address.
"Processing" means we have received your order and it is in queue to be fulfilled. Business days for processing are Monday through Friday, but processing times may vary, especially during busy holiday seasons. If you need your order prioritized, we r
Yes, we can ship orders to an address different from the billing address. For larger orders, we may need to contact the buyer for verification before processing the order. If we are unable to verify the details, the order may need to be shipped to th
A fraud alert typically means that the billing information entered does not match the billing details associated with your card. If your billing and shipping addresses are different, be sure to select the option to enter a separate billing address at
No, we do not accept phone orders. All orders must be placed online through our website. If you experience any issues during checkout, feel free to call us, and we’ll be happy to assist you.
To cancel an order, it's best to call us during business hours (Monday–Friday, 7:00 AM–3:30 PM PST) before your order ships. You can also email us, but if your order is already being processed, especially if you selected Rush Processing it may be shi
If your order has not been processed or shipped, we may be able to make changes. However, we cannot make changes to kits. If you need to modify a kit, we will need to cancel the order so you can place a new one. For any order changes, please contact
If your payment was declined but appears as "pending" or "processing" on your account, it is likely due to an incorrect billing address or postal code. The billing details entered at checkout must match those associated with your card. When the infor
Notice an Error With Your Order?Email us right away at [email protected]. We’re happy to fix any mistakes within 30 days of purchase, once we verify the issue against our records. Acting quickly helps us get your order corrected and shipped back
In some cases, our fraud detection system may require order confirmation before processing. This may include providing a copy of your driver’s license and credit card (with sensitive details hidden) to verify your identity. This typically happens whe
If you need a larger size than what is currently listed on our website, please reach out to us directly. We’ll do our best to accommodate your request and source the size you need whenever possible. Whether it's for a large-scale project or professio
Discount Code Didn’t Apply?. We’re sorry your discount didn’t go through. Please contact our customer support team so we can help make it right. When you reach out, include:. The email used at checkout. The discount code you tried to use. Your order