Unused products can be returned within 30 days of delivery. Contact us first; refunds go out 1 to 3 business days after the return arrives.

Unused products can be returned within 30 days of delivery for a refund to your original payment method. Contact us first, then ship the item back in its original packaging once we approve it. Refunds go out 1 to 3 business days after your return arrives.<ol><li>Email info@angelusdirect.com or start a chat within 30 days of delivery with your order number and what you&apos;d like to return.</li><li>Wait for our return instructions. Packages sent back without approval can&apos;t be accepted.</li><li>Ship it back in its original packaging. Return shipping is paid by you.</li><li>We refund your original payment method 1 to 3 business days after the return arrives and we&apos;ve checked it.</li></ol>There are no restocking fees, even on sale items. Used products can&apos;t be returned, and Luxury Leather Laces, partial kits, and airbrushes can&apos;t be returned once opened. Items shipped through mail-forwarding services aren&apos;t eligible for returns or replacements.<ul><li><a href="https://angelusdirect.com/pages/returns">Returns and refunds</a></li></ul><a href="https://angelusdirect.com/pages/faqs#return-policy">See this answer on angelusdirect.com</a>

What is your return policy?

No direct exchanges. Return the unused item and reorder, or ask about store credit.

We don&apos;t do direct exchanges. Return the unused item for a refund and place a new order for the one you want, or ask us about store credit toward your next project.<ul><li><a href="https://angelusdirect.com/pages/returns">Returns and refunds</a></li><li><a href="https://angelusdirect.com/pages/contact-us">Contact us</a></li></ul><a href="https://angelusdirect.com/pages/faqs#exchanges">See this answer on angelusdirect.com</a>

Do you offer exchanges?

That's on us. Send your order number and photos and we'll replace it at no cost, no return needed.

That&apos;s always on us. Email info@angelusdirect.com or start a chat with your order number and a few photos of the product and packaging, and we&apos;ll send a replacement at no cost. You don&apos;t need to send anything back.If the box itself is visibly damaged, you can also report it to the carrier, which speeds up their claim process.<ul><li><a href="https://angelusdirect.com/pages/returns">Returns and refunds</a></li></ul><a href="https://angelusdirect.com/pages/faqs#damaged-order">See this answer on angelusdirect.com</a>

What if my order arrives damaged or leaking?

If you can't find what you are looking for, email us!

We are available M-Fri 7:30-4:00 P.M. PST

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Angelus FAQ

Refunds, Returns, and Exchanges

How do I prepare leather for paint?

How do I prepare patent leather?

How do I prepare vinyl?

How do I prepare Nike Foamposites?

How do I prepare suede or nubuck?

What is adhesion promoter, and do I need it?

Should I use Leather Preparer or acetone?

What is Paintable Repair Filler and how do I use it?

Do I need Leather Preparer & Deglazer?

Why is my paint cracking in the creases?

Can I use vinyl tape to mask the midsoles on suede sneakers?

Prep Questions

How do I use Angelus Paint?

What can Angelus Paint be used on?

How is Angelus Paint different from other paints?

Which paint should I use for sneakers, furniture, or clothing?

What kind of paint brush should I use?

Can Angelus Paint colors be mixed?

How do I prevent brush strokes?

Can I use Angelus Paint in an airbrush?

Should I use an airbrush or a paintbrush?

How do I thin Angelus Paint?

How do I keep the paint from cracking?

How do I protect my paint from scuffs and scratches?

Why is my paint tacky or sticky?

How do I make the paint matte?

How do I make the paint glossy?

Do you have glow in the dark paint?

Will Angelus Paint work on the soles of my shoes?

How do I paint mesh, sockliners, or tongues?

How do I paint laces?

What's the difference between flat paint and regular paint?

How long should I let the paint dry?

How do I use Angelus Neon Paint?

How long does Angelus Paint last?

Do you have paint matched to specific sneakers or items?

Will Walk On paint work on sneaker soles?

How much Angelus Paint do I need?

Where can I find a color chart?

Can you make a custom paint color?

Should I use a base coat?

Can I paint hockey pads?

Can I paint metal?

How do I get paint out of canvas or denim?

Do you have color swatches?

Can I paint rubber?

Is Angelus Paint safe for pets?

What's the difference between pearlescent and metallic paint?

What types of leather does Angelus Paint work on?

Is Angelus Paint waterproof?

How do I paint leather shoes?

How do I paint canvas shoes?

How do I paint denim, jackets, and clothes?

How do I paint a leather bag, jacket, or boots?

How do I paint a leather couch, chair, or car seats?

Can I use Angelus Paint on wood?

What should I buy to start customizing?

Can I paint glass, plastic, or other hard surfaces?

Paint Questions

What is Angelus 4-Coat?

Should I use Acrylic Finisher or 4-Coat?

How many layers of 4-Coat should I use?

Can 4-Coat be airbrushed?

What is Acrylic Finisher?

When should I use Acrylic Finisher?

How do I make Acrylic Finisher more matte?

Will Acrylic Finisher stop paint from cracking?

Does Acrylic Finisher protect against scuffs?

Do Acrylic Finisher and 4-Coat dry clear?

Why does my finisher still feel tacky after drying?

What should I put on after painting?

Can I paint over 4-Coat?

Finisher & 4-Coat Questions

What do the Angelus paint additives do?

What is Angelus Duller?

What is 2-Thin?

What is 2-Hard Film Hardener?

What is 2-Soft Fabric Medium?

What is 2-Thick Paint Thickener?

Does 2-Soft work with other paint brands?

Can I use 2-Soft instead of 2-Thin in my airbrush?

Additive Questions

How do I use Angelus Dye?

What's the difference between leather dye and suede dye?

What happens if I use leather dye on suede, or suede dye on leather?

Why is my black suede dye uneven or bronze?

What's the difference between Angelus Dye and Angelus Paint?

Can I mix dyes to make new colors?

Do you have a white dye?

What's the best way to apply dye?

How do I seal dye and keep it from bleeding?

What is Neutral Dye?

Do you make an oil-based dye?

Can I use dye on patent leather?

Can dye lighten leather?

Why is my dye bleeding or rubbing off?

Can I dilute dye with alcohol?

Why did the dye leave a bronze or shiny look?

Dye Questions

How do I clean my shoes with Angelus cleaners?

How do I clean suede?

How do I clean leather?

What's your strongest cleaner?

What is the best way to use the All Purpose Foam Cleaner?

Should I wipe off the cleaner?

Should I test the cleaner first?

How do I fix yellowed soles?

How do I use the Nubuck & Suede Kit?

How do I waterproof my shoes or clothes?

How long does Water & Stain Repellent last?

Can I use Spot Remover on suede or nubuck?

Can I use Reptile Cleaner on regular leather?

How do I clean my paint brushes?

Can I use the cleaner on patent leather?

Cleaner Questions

How do I use Angelus Glitterlites?

Do I need a finisher over Glitterlites?

Can I thin Glitterlites with 2-Thin?

Can Glitterlites colors be mixed?

Can I mix Angelus Paint with Glitterlites?

Can I use Glitterlites on canvas shoes?

Angelus Glitterlites

How do I prep canvas for Rit Dye?

Can I use Rit Dye on leather?

How do I dye synthetic or rubber shoes with Rit?

How do I use Rit DyeMore on fabric?

Should I use Angelus Dye or Rit Dye?

Rit DyeMore Dye

How do I use Rit All-Purpose Dye?

What do I need to dye with Rit All-Purpose Dye?

Rit All-Purpose Dye

What size laces should I buy?

Do you carry laces for Sorel boots?

Do you carry original laces from shoe brands?

Lace Questions

Product Questions

How can I check my order status?

Do you accept prepaid gift cards?

What does "Processing" mean?

Can you ship to an address other than my billing address?

Why am I getting a fraud error at checkout?

Do you take phone orders?

How do I cancel my order?

Can I change my order after placing it?

My order didn't go through, but I was charged. Why?

What if something in my order is wrong or missing?

Why are you asking me to verify my order?

Do you have bigger sizes?

My discount code didn't work. What should I do?

Order Questions

How long will my order take to arrive?

What is Rush Processing?

Do you offer free shipping?

Will I need to sign for my package?

Do you ship internationally?

My package was supposed to arrive today but didn't. What should I do?

Tracking says delivered, but I don't have my package. What now?

What do "Unfulfilled" and "Fulfilled" mean?

Which items have shipping restrictions?

Where do you ship from?

How do I change my shipping address after ordering?

Shipping Questions

What payment methods do you accept?

Do you offer payment plans?

I want to collaborate with Angelus. Who do I contact?

Where can I find shoe templates?

General Questions

What is Angelus Direct?

How did Angelus start?

What are your business hours?

Where are you located?

Is Angelus Direct the same company as Angelus Brand?

How many people work at Angelus Direct?

What's your phone number?

Who are your official team members?

About Us

Do you have a wholesale program?

Wholesale

How long does holiday shipping take?

What holiday deals are running?

Holiday Season Policy Changes